Returns:

Eligibility:

Items must be unused, in the original packaging, and accompanied by the original receipt or proof of purchase.
Personalized or customized items are generally not eligible for return.

Timeframe

You have 7 days from the date of delivery to initiate a return.

Initiating a Return:

Contact our customer support team through [customersupport@houseofsaidora.com] to initiate the return process.

Provide your order number, details of the item(s) being returned, and the reason for the return.

Return Shipping:

Customers are responsible for return shipping costs unless the item received was defective or damaged.

Refunds:

Processing Time:

Once we receive your returned item, please allow 5-7 business days for the refund to be processed.

Refund Method:

Refunds will be issued to the customer’s wallet for future purchase.

Non-Refundable Items:

Certain items, such as gift cards and personalized items are not eligible for a refund.

Exchanges:

Defective or Damaged Items:

If you receive a defective or damaged item, contact us immediately to arrange for an exchange for the same.

Incorrect Item Received:

If you receive the wrong item, we will cover the return shipping costs and send you the correct item.

Contact Information:

Email: [customersupport@houseofsaidora.com]

Please review our full terms and conditions for additional details. We appreciate your understanding and strive to make the return process as smooth as possible.